• We advance the credit & collections industry through substantive and handcrafted news, education, events and connection.

  • About iA

    What we do

    The iA Institute (iA) produces handcrafted news, education, events and connection for the consumer and commercial credit & collections industry. The iA team believes that the value of your investment in our content should be undeniable, so we thoughtfully design everything we do with a focus on the details that make a difference.


    iA manages insideARM, the iA Research Service, the Case Law Tracker, the Best Places to Work in Collections program, the Consumer Relations Consortium (CRC), the iA Innovation Council, and events including the Commercial Strategy Workshop, the One-to-One Appointments Forum, iA Strategy & Tech, and Women in Consumer & Commercial Finance.

    Certified woman-owned

    The iA Institute (under the name insideARM, LLC) is a certified woman-owned and woman-controlled business (WBE) by NWBOC. We are a team of talented, awesome women and men! NWBOC is the first national certifier of WBEs and provides national certification for women and veteran-owned companies. Certification ensures that a private, for-profit company is truly owned and controlled by a woman and/or veteran.

  • The Consumer's Credit-Collections Journey, Powered by Artificial Intelligence

    a whitepaper

  • Information

    insideARM logo

    Publishing since 2000, insideARM has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics. Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.


    Visit the website

    Research Assistant logo

    We know how complicated and time-consuming it can be to follow constantly shifting compliance rules. Don’t let difficult research projects slow you or your company down. Use iA Research Assistant, the custom compliance research service from insideARM.


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    Case Law Tracker logo

    Analyzing decisions takes time, many decisions aren't relevant, big law databases will bury you in data, and tracking case law trends is difficult without a huge time investment or outside help.


    The iA Case Law tracker is designed specifically for legal and compliance professionals in care and collections. This intuitive, easy-to-use case law tracking tool marries insideARM’s legal analysis with a flexible, sort-able and searchable database that ONLY includes industry-relevant cases.


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    iA Commercial Credit & Collections logo

    iA Commercial Credit & Collections brings best practices, processes, technology and resources to the business-to-business community. We also cultivate a network of peers who can share challenges, questions and solutions. Whether you are in merger and acquisition mode or simply want to push your organization beyond where it is today, iA offers connections and resources to aid in your goals.


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    insideARM Best Places to Work in Collections logo

    Since 2008, insideARM has sponsored the Best Places to Work in Collections program. "Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.


    What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.


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  • Events

    iA Women in Consumer & Commercial Finance logo

    Women in Consumer & Commercial Finance is for professional women at ALL levels. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer group, this event is for you. This is not a conference about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. It's about all of these things, within the context of our industry, so we can build our network and enjoy the kind of professional development we all could use, no matter how experienced we are.


    The 3rd annual Women in Consumer & Commercial Finance conference will take place in Savannah, Georgia, December 2-4, 2020.


    Visit the website


    iA Strategy & Tech logo

    At iA Strategy & Tech you'll hear from the experts who can help you transform your strategy, you'll see the latest industry tech live on stage, and you'll find the conversations you need to have -- all in one place.


    This event is a significant expansion and redesign of our long-standing and well-regarded conference, the First Party Summit. As strategy and technology became a bigger and bigger part of the Summit's agenda, we realized we had to give this event a much broader scope. Well, here it is. If you valued the content and engagement at the First Party Summit, you're going to love iA Strategy & Tech.


    iA Strategy & Tech will take place in Austin, TX June 10-12, 2020.


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    iA One-to-One Appointments Forum logo

    The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.


    The Forum matches buyers and sellers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is often considered the most effective two days participants have ever spent outside of the office.


    The Forum is on hiatus for 2020. Look for a return in 2021!

    iA ARM-U logo

    insideARM presents a free annual virtual conference series covering the latest industry trends and critical topics for compliance, operations and training professionals. ARM-U is a multi-part webinar series that takes place over the course of a week, and is designed as an online classroom-like setting.


    ARM-U took place on November 19-21, 2019, with the generous sponsorship of LiveVox and TransUnion. Stay tuned for news about the next semester.


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  • Groups

    Consumer Relations Consortium logo

    The Consumer Relations Consortium (CRC) is a membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy and regulatory policy. We engage with regulators, consumer groups and other stakeholders to produce common-sense solutions that benefit consumers, creditors and servicers. An important hallmark of the CRC is that the group is small enough to remain nimble and creative, yet large enough to be impactful and representative of the industry.


    Visit the website

    iA Innovation Council logo

    The iA Innovation Council is an exclusive membership group where forward-thinking creditors, tech companies, and collection agencies envision the future and map how to get there. We meet in person twice a year and also manage working groups where members collaborate to solve industry challenges.


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  • The Team

    Photo of Aaron Steinberg

    Aaron Steinberg


    Photo of Amy Perkins




    Photo of Debra Panitch





    Photo of Jeff Hearn





    Photo of Karen Bertrand




    & Accounting

    Photo of Katie Keich



    VP Commercial Services

    Photo of Katie Neill


    Grzechnik Neill

    General Counsel & Editor

    Photo of Kerry Murphy



    Client & Membership Coordinator

    Photo of Mark Eidelman



    Vice President & Board Member

    Photo of Mike Bevel



    Director of


    Photo of Stephanie Eidelman

    Stephanie Eidelman


  • Careers

    We are currently looking for a creative, organized, and self-driven

    Account Manager

  • Contacts


    Katie Grzechnik Neill



    Mike Bevel


    Sponsorships & Marketing

    Aaron Steinberg



    Amy Perkins


    Consumer Relations Consortium and Innovation Council

    Stephanie Eidelman


    Commercial Credit & Collections

    Katie Keich



    Karen Bertrand


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