We're thought leaders in the consumer and commercial credit & collections world.
Everything we do is thoughtfully handcrafted to make a difference.
What we do
The iA Institute is a media company that provides news, education, events and connection for professionals in the consumer and commercial credit & collections industry.
Our core beliefs
The industry's first and longest-running daily
Plus, our unique brand of insight
Publishing since 2000, insideARM has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.
Improve both your top and bottom line
With our unique approach to credit policy
Get practical answers to tricky questions
Stop spinning your wheels; use time more effectively
For anyone who has ever sat in a meeting and wondered, "How are other companies handling this?" If you need help with the day-to-day issues that crop up in your business, Research Assistant is equipped to guide you.
Leaders, why let your team spin their wheels speculating about grey areas in the law or constantly shifting compliance rules? Give them the most cost-effective resource available.
Plan legal strategy and understand trends
Pays for itself in just one case
Analyzing legal decisions takes time. Many decisions aren't relevant, big law databases will bury you in data, and tracking case law trends is difficult without a huge time investment or outside help.
The iA Case Law Tracker is designed specifically for legal and compliance professionals in credit and collections. This intuitive, easy-to-use case law tracking tool marries insideARM’s legal analysis with a flexible, sort-able and searchable database that ONLY includes industry-relevant cases.
Women in Consumer & Commercial Finance
Because your career matters, and so does the satisfaction of all your high-potential female employees
An event for women at ALL levels, in the context of your professional industry. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer group, this event is for you.
This is not about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. So we can build our network and enjoy the kind of professional development we all could use, no matter how experienced we are. Savannah, Georgia, December 2-4, 2020.
iA Strategy & Tech
Specifically designed BY collections strategy professionals FOR strategy professionals
Finally, an event where you'll hear from the experts who can truly help you transform your strategy. You'll see the latest industry tech live on stage, and you'll find the conversations you need to have -- all in one place.
This event is a significant expansion and redesign of our long-standing and well-regarded conference, the First Party Summit. If you valued the content and engagement at the First Party Summit, you're going to love iA Strategy & Tech. Austin, TX June 10-12, 2020.
One-to-One Appointments Forum
Business development, transformed.
This unique event provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. Buyers and sellers are matched based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is often considered the most effective two days participants have ever spent outside of the office.
The Forum is on hiatus for 2020. Look for a return in 2021!
Learn on your own terms
Each fall insideARM presents a free annual virtual conference series covering the latest industry trends and critical topics for compliance, operations and training professionals. ARM-U is a multi-part webinar series that takes place over the course of 3 days and is designed as an online classroom-like setting.
Consumer Relations Consortium
Your seat at the table
A membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy and regulatory policy. Members engage with regulators, consumer groups and other stakeholders to produce common-sense solutions that benefit consumers, creditors and servicers.
A membership group where forward-thinking creditors, tech companies, and accounts receivable organizations envision the future and map how to get there. Operations, strategy and tech leaders meet in person twice a year and also engage in collaborative projects to solve industry challenges.
General Counsel & Editor
Client & Membership Coordinator
Vice President & Board Member