• We advance the credit & collections industry through substantive and handcrafted news, education, events and connection.

  • About iA

    What we do

    The iA Institute (iA) produces handcrafted news, education, events and connection for the consumer and commercial credit & collections industry. The iA team believes that the value of your investment in our content should be undeniable, so we thoughtfully design everything we do with a focus on the details that make a difference.


    iA manages insideARM, the iA Research Service, the Case Law Tracker, the Best Places to Work in Collections program, the Consumer Relations Consortium (CRC) & Innovation Council, and events like the Commercial Strategy Workshop, the One-to-One Appointments Forum, the First Party Summit and Women in Consumer & Commercial Finance.

    Certified woman-owned

    The iA Institute (under the name insideARM, LLC) is a certified woman-owned and woman-controlled business (WBE) by NWBOC. We are a team of talented, awesome women and men! NWBOC is the first national certifier of WBEs and provides national certification for women and veteran-owned companies. Certification ensures that a private, for-profit company is truly owned and controlled by a woman and/or veteran.

  • The Consumer's Credit-Collections Journey, Powered by Artificial Intelligence

  • Information

    Publishing since 2000, insideARM has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics. Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.



    We know how complicated and time-consuming it can be to follow constantly shifting compliance rules. Don’t let difficult research projects slow you or your company down. Use iA Research Assistant, the custom compliance research service from insideARM.



    Analyzing decisions takes time, many decisions aren't relevant, big law databases will bury you in data, and tracking case law trends is difficult without a huge time investment or outside help.


    The iA Case Law tracker is designed specifically for legal and compliance professionals in care and collections. This intuitive, easy-to-use case law tracking tool marries insideARM’s legal analysis with a flexible, sort-able and searchable database that ONLY includes industry-relevant cases.



    iA Commercial Credit & Collections brings best practices, processes, technology and resources to the business-to-business community. We also cultivate a network of peers who can share challenges, questions and solutions. Whether you are in merger and acquisition mode or simply want to push your organization beyond where it is today, iA offers connections and resources to aid in your goals.



    Since 2008, insideARM has sponsored the Best Places to Work in Collections program. "Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.


    What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.



  • Events

    The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first party" work, including customer care, collections, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first (and only) event devoted exclusively to the issues for both sides in the First Party environment. The Summit addresses the changing nature of creditor responsibilities and the evolving relationship between clients and service providers.


    The 5th annual First Party Summit took place June 17-19, 2019, at the Loews Vanderbilt in Nashville, TN. Stay tuned for an announcement regarding our 2020 event!



    Women in Consumer & Commercial Finance is for professional women at ALL levels. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer group, this event is for you. This is not a conference about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. It's about all of these things, within the context of our industry, so we can build our network and enjoy the kind of professional development we all could use, no matter how experienced we are.


    The 2nd annual Women in Consumer & Commercial Finance conference will take place December 11-13, 2019, at the Westin Kierland Resort in Scottsdale, Arizona.




    The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.


    The Forum matches approximately 20 buyers with 15 sellers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is perhaps the most effective and useful two days participants have ever spent outside of the office.


    The 2020 One-to-One Forum is tailored for shippers and transportation providers and will take place May 18-20 in Orlando, Florida.


    Learn more - shippers

    Learn more - transportation providers


    insideARM presents a free annual virtual conference series covering the latest industry trends and critical topics for compliance, operations and training professionals. ARM-U is a multi-part webinar series that takes place over the course of a week, and is designed as an online classroom-like setting.


    In 2019 ARM-U will take place November 19-21, with the generous sponsorship of LiveVox and TransUnion.



  • Groups

    The Consumer Relations Consortium (CRC) is a membership group for forward-thinking creditors, technology providers, and larger collection agencies. The CRC has two primary areas of focus: regulation and innovation. We engage with regulators, consumer groups and other stakeholders to produce common sense legal, process and technology solutions that benefit consumers, creditors and servicers. An important hallmark of the CRC is that the group is small enough to remain nimble and creative, yet large enough to be impactful and representative of the industry.



  • The Team

    Aaron Steinberg
















    & Accounting



    VP Commercial Services


    Grzechnik Neill

    General Counsel & Editor



    Client & Membership Coordinator



    Vice President & Board Member



    Director of


    Mwika Kankwenda

    Digital Marketing Strategist

  • Careers

    We are currently looking for a creative, self-driven

    Account Manager

  • Contacts


    Katie Grzechnik Neill



    Mike Bevel


    Sponsorships & Marketing

    Aaron Steinberg



    Amy Perkins


    Consumer Relations Consortium

    Stephanie Eidelman


    Commercial Credit & Collections

    Katie Keich



    Karen Bertrand


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