• We're thought leaders in the consumer and commercial credit & collections world.

    Everything we do is thoughtfully handcrafted to make a difference.

  • About iA

    What we do

    The iA Institute is a media company that provides news, education, events and connection for professionals in the consumer and commercial credit & collections industry.

    Our core beliefs

    • The good stuff is below the surface.
    • Action is more effective than griping.
    • Communities can solve problems together.
  • Information

    insideARM

    The industry's first and longest-running daily

    Plus, our unique brand of insight

    Publishing since 2000, insideARM has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.

     

    Visit the website

    iA Commercial Credit & Collections

    Improve both your top and bottom line

    With our unique approach to credit policy

    Our mission is to help you increase sales while reducing credit losses. We work with you to provide custom-designed workshops and information tailored just for your organization.

     

    Visit the website

    Research Assistant

    Get practical answers to tricky questions

    Stop spinning your wheels; use time more effectively

    For anyone who has ever sat in a meeting and wondered, "How are other companies handling this?" If you need help with the day-to-day issues that crop up in your business, Research Assistant is equipped to guide you.

     

    Leaders, why let your team spin their wheels speculating about grey areas in the law or constantly shifting compliance rules? Give them the most cost-effective resource available.

     

    Visit the website

    Case Law Tracker

    Plan legal strategy and understand trends

    Pays for itself in just one case

    Analyzing legal decisions takes time. Many decisions aren't relevant, big law databases will bury you in data, and tracking case law trends is difficult without a huge time investment or outside help.

     

    The iA Case Law Tracker is designed specifically for legal and compliance professionals in credit and collections. This intuitive, easy-to-use case law tracking tool marries insideARM’s legal analysis with a flexible, sort-able and searchable database that ONLY includes industry-relevant cases.

     

    Visit the website

  • Events

    iA Women in Consumer & Commercial Finance

    Women in Consumer & Commercial Finance

    Because your career matters, and so does the satisfaction of all your high-potential female employees

    An event for women at ALL levels, in the context of your professional industry. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer group, this event is for you.

     

    This is not about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. So we can build our network and enjoy the kind of professional development we all could use, no matter how experienced we are. Savannah, Georgia, December 2-4, 2020.

     

    Visit the website

    iA Strategy & Tech

    iA Strategy & Tech

    Specifically designed BY collections strategy professionals FOR strategy professionals

    Finally, an event where you'll hear from the experts who can truly help you transform your strategy. You'll see the latest industry tech live on stage, and you'll find the conversations you need to have -- all in one place.

     

    This event is a significant expansion and redesign of our long-standing and well-regarded conference, the First Party Summit. If you valued the content and engagement at the First Party Summit, you're going to love iA Strategy & Tech. Austin, TX June 10-12, 2020.

     

    Visit the website

    iA One-to-One Appointments Forum

    One-to-One Appointments Forum

    Business development, transformed.

    This unique event provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. Buyers and sellers are matched based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is often considered the most effective two days participants have ever spent outside of the office.

     

    The Forum is on hiatus for 2020. Look for a return in 2021!

    iA ARM-U

    ARM-U

    Learn on your own terms

    Each fall insideARM presents a free annual virtual conference series covering the latest industry trends and critical topics for compliance, operations and training professionals. ARM-U is a multi-part webinar series that takes place over the course of 3 days and is designed as an online classroom-like setting.

     

    Visit the website

  • Membership Groups

    Consumer Relations Consortium

    Consumer Relations Consortium

    Your seat at the table

    A membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy and regulatory policy. Members engage with regulators, consumer groups and other stakeholders to produce common-sense solutions that benefit consumers, creditors and servicers.

     

    Visit the website

    iA Innovation Council

    Innovation Council

    Think differently

    A membership group where forward-thinking creditors, tech companies, and accounts receivable organizations envision the future and map how to get there. Operations, strategy and tech leaders meet in person twice a year and also engage in collaborative projects to solve industry challenges.

     

    Visit the website

  • The Team

    Aaron Steinberg

    Aaron Steinberg

    Publisher

    Amy Perkins

    Amy Perkins

    President

    Debra Panitch

    Debra

    Panitch

    Event

    Coordinator

    Jeff Hearn

    Jeff

    Hearn

    Web

    Developer

    Karen Bertrand

    Karen

    Bertrand

    Benefits

    & Accounting

    Katie Keich

    Katie

    Keich

    VP Commercial Services

    Katie Neill

    Katie

    Grzechnik Neill

    General Counsel & Editor

    Kerry Murphy

    Kerry

    Murphy

    Client & Membership Coordinator

    Mark Eidelman

    Mark

    Eidelman

    Vice President & Board Member

    Mike Bevel

    Mike

    Bevel

    Director of

    Education

    Shelly Sheppick

    Shelly Sheppick

    Account Manager

    Stephanie Eidelman

    Stephanie Eidelman

    CEO

  • Contacts

    Feel free to get in touch. We'd love to talk with you!

    News, Case Law Tracker

    Sponsorships & Marketing

    Research Assistant

    Conferences

    CRC and Innovation Council

    Commercial Credit & Collections