INITIATIVES
Publishing since 2000, insideARM.com has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.
Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics.
Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.
The Compliance Professionals Forum (CPF) is a membership organization that allows you to compare your practices to your peers, and get practical advice for compliance "grey" areas.
Wondering how others handle specific compliance issues? Our benchmark reports, peer groups, guides, and tools let you see where you stand.
Since 2008, insideARM has sponsored the Best Places to Work in Collections program. In 2017 we expanded the scope of eligibility and changed the name to Best Call Centers to Work For. The program now celebrates excellence among call center work environments in care, collections, and outsourcing.
"Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.
What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.
The Consumer Relations Consortium (CRC) is a membership group for larger accounts receivable management firms and creditors. The group is dedicated to engaging in high quality dialogue with regulators, consumer groups and others in an effort to produce common sense solutions that benefit consumers, creditors and servicers.
The Innovation Council is a forum for a select group of senior technology, operations, and compliance executives to shape understanding of the BIG technology issues certain to redefine the ARM industry -- and to collaborate on innovative solutions.
The Council operates in conjunction with the Consumer Relations Consortium (CRC). All CRC members are automatically part of the group, which also includes selected technology and professional service organizations that bring the right level of participation, thought leadership, and innovative approach.
EVENTS
The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first-party" work, including customer care, collections, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first (and only) event devoted exclusively to the issues for both sides in the First Party environment.
The CFPB has sent signals throughout the past two years that First Party collection activity will be subject to CFPB rules and supervision. The Summit addresses the changing nature of creditor responsibilities, and the evolving relationship between clients and service providers.
The fourth annual First Party Summit is June 4-6, 2018 in Frisco, Texas.
The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.
The Forum matches approximately 25 credit grantors with 25 agencies and technology providers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is perhaps the most effective and useful two days participants have ever spent outside of the office.
The 3rd annual Forum will take place July 9-11, 2018, in Dallas, Texas.
Learn more - creditors
Learn more - agencies and technology providers
insideARM & the Compliance Professionals Forum present an annual virtual conference series. Compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of a week, and is designed as an online classroom-like setting.
THE TEAM
