• We're thought leaders in consumer finance, facilitating innovation, collaboration & connection.

    Everything we do is thoughtfully handcrafted to make a difference.

  • About iA

    What we do

    The iA Institute is a media company that provides news, education, events and community for professionals in consumer finance. Our initiatives cover three areas: Third-Party Collections, Collections for Consumer Lenders, and Women & Diversity.

    Our core beliefs

    • The good stuff is below the surface.
    • Taking action is more effective than griping.
    • Communities can solve problems together.
  • Third-Party Collections


    The industry's first and longest-running daily

    Plus, our unique brand of insight

    Publishing since 2000, insideARM has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Visit the website

    Research Assistant

    Get practical answers to tricky questions

    Stop spinning your wheels; use time more effectively

    For anyone who has ever sat in a meeting and wondered, "How are other companies handling this?" If you need help with the day-to-day issues that crop up in your business, Research Assistant is equipped to guide you.


    Leaders, why let your team spin their wheels speculating about grey areas in the law or constantly shifting compliance rules? Give them the most cost-effective resource available.


    Visit the website

    Research Assistant

    Consumer Relations Consortium

    Your seat at the table

    A membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy and regulatory policy. Members engage with regulators, consumer groups and other stakeholders to produce common-sense solutions that benefit consumers, creditors and servicers.


    Visit the website

  • Collections for Consumer Lenders

    Collections & Recovery

    Collections & Recovery

    Manage the shift to digital collections

    Collections & Recovery is a resource for consumer lending professionals invested in optimized collections strategy, killer compliance, true omnichannel, vendor management, and the shift to digital collections.


    Visit the website

  • Women & Diversity

    iA Women in Consumer & Commercial Finance

    Women in Consumer Finance

    Because your career matters, and so does the satisfaction of all your high-potential female employees

    Women in Consumer Finance is an event and community for women at all levels in the context of a common industry. If you work in any role at a lender, creditor, servicer, law firm, technology or service provider, or regulator, this event is for you. We provide inspiration, a guiding hand, and a support system women can leverage to continuously recharge their careers and deliver value to their employers.


    WCF is not about compliance, best practices, or even finance. It's about women, our common professional challenges, and how to tell our own career story – no matter where we are on our professional journey. We take a unique approach to building confidence, connection, and careers. There is nothing else like it.


    Our 5th annual event will happen December 5-7, 2022 in Palm Springs, CA.


    Visit the website

    iA Women in Consumer & Commercial Finance

    WCF Storyboard

    The digital career home for Women in Consumer Fiinance

    Motivated women across consumer finance turn to WCF Storyboard for the practical insight, reflection and guidance they need to enhance their personal brand, influence their industry, and craft a brilliant career.


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  • The Team

    Aaron Steinberg


    Growth Officer

    Stephanie Eidelman

    Compliance &

    Legal Editor

    Stephanie Eidelman



    Stephanie Eidelman

    Strategy & Tech

    Jeff Hearn



    Karen Bertrand
    Kerry Murphy
    Client & Membership Coordinator
    Stephanie Eidelman
    General Counsel & Director, Legal & Compliance
    Stephanie Eidelman
    Director, Research Assistant
    Shelly Sheppick

    Director of Strategic Partnerships

    Stephanie Eidelman


    & CEO

    Stephanie Eidelman


    Women in Consumer Finance

  • Career Opportunity

    We're looking for a sharp, organized, and creative Marketing Coordinator!

    This is a full time, remote position (we are an all-remote company).

  • Contacts

    Feel free to get in touch. We'd love to talk with you!

    Collections & Recovery

    Legal & Compliance

    Collections & Recovery

    Strategy & Tech

    Research Assistant

    Women & Diversity

    Sponsorships & Marketing