• Where collections & recovery professionals turn for thought leading perspective, active engagement, and practical advice


    The business of debt is complex

    77 million Americans have at least one debt in collections. These debts may include healthcare, credit card, utility, telecom, student loan, parking tickets, court fines, taxes, gym memberships... just to name a few. The recovery of debt is governed by both federal and state law, with many regulators having rule making, supervisory, and enforcement authority. Laws are outdated, complex -- and in some cases -- in conflict with each other.

    We facilitate high quality information exchange

    The iA institute is a media company that influences the professional debt collection community, including those responsible for managing, recovering, and regulating consumer debt. Thousands know us for our news, which we publish four days/week (we give you Fridays to catch up) and to which we add our signature perspective. But beyond the news, iA institute initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to build a culture of compliance, to actively address industry challenges, and to make profitable connections.

    Certified woman-owned and controlled

    The iA institute (under the name insideARM, LLC) is a certified woman-owned and woman-controlled business (WBE) by NWBOC. NWBOC is the first national certifier of WBEs and provides national certification for women and veteran-owned companies. Certification ensures that a private, for-profit company is truly owned and controlled by a woman and/or veteran.


    Publishing since 2000, insideARM.com has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics.


    Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.



    The Compliance Professionals Forum (CPF) is a membership organization that allows you to compare your practices to your peers, and get practical advice for compliance "grey" areas.


    Wondering how others handle specific compliance issues? Our benchmark reports, peer groups, guides, and tools let you see where you stand.



    Since 2008, insideARM has sponsored the Best Places to Work in Collections program.


    "Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.


    What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.



    The Consumer Relations Consortium (CRC) is a membership group for creditors and for larger accounts receivable management firms. The group is dedicated to engaging in high quality dialogue with regulators, consumer groups and others in an effort to produce common sense solutions that benefit consumers, creditors and servicers.




    The Innovation Council is a forum for a select group of senior technology, operations, and compliance executives to shape understanding of the BIG technology issues certain to redefine the ARM industry -- and to collaborate on innovative solutions.


    The Council operates in conjunction with the Consumer Relations Consortium (CRC). All CRC members are automatically part of the group, which also includes selected technology organizations that bring the right level of participation, thought leadership, and innovative approach.




    The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first-party" work, including customer care, collections, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first (and only) event devoted exclusively to the issues for both sides in the First Party environment.


    The CFPB has sent signals throughout the past two years that First Party collection activity will be subject to CFPB rules and supervision. The Summit addresses the changing nature of creditor responsibilities, and the evolving relationship between clients and service providers.


    The fifth annual First Party Summit will take place in June 2019. Exact date and location to be announced shortly.



    The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.


    The Forum matches approximately 25 credit grantors with 25 agencies and technology providers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is perhaps the most effective and useful two days participants have ever spent outside of the office.


    Learn more - creditors

    Learn more - agencies and technology providers


    Women in Consumer Finance is for professional women working in consumer finance at ALL levels. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer advocacy group, this event is for you. This is not a conference about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. It's about all of these things -- within the context of our industry, so we can build our network in the context of the kind of professional development we all could use, no matter how experienced we are.


    The first annual Women in Consumer Finance conference will take place December 10-12, 2018, in Baltimore, Maryland.




    insideARM & the Compliance Professionals Forum present an annual virtual conference series. Compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of a week, and is designed as an online classroom-like setting.


    The next semester of ARM-U will take place October 23-25, 2018.





    Stephanie Eidelman

    President & CEO



    Chief of Content & Industry Intelligence

    Aaron Steinberg



    Grzechnik Neill

    General Counsel & Regulatory Editor



    Director of Education



    Web Developer



    Client & Membership Coordinator

    Bayo Adebonojo

    Marketing Analyst



    Event Coordinator



    VP Special Projects