• We advance the debt collection industry through substantive and thought provoking events, news, peer connections and advocacy.


    The business of debt is complex

    77 million Americans have at least one debt in collections. These debts may include healthcare, credit card, utility, telecom, student loan, parking tickets, court fines, taxes, gym memberships... just to name a few. The recovery of debt is governed by both federal and state law, with many regulators having rule making, supervisory, and enforcement authority. Laws are outdated, complex -- and in some cases -- in conflict with each other.

    We facilitate high quality information exchange

    The iA institute is a media company that influences the professional debt collection community, including those responsible for managing, recovering, and regulating consumer debt. Thousands know us for our news, which we publish four days/week (we give you Fridays to catch up) and to which we add our signature perspective. Beyond the news, iA institute initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to build a culture of compliance, to actively address industry challenges, and to make profitable connections.

    Certified woman-owned and controlled

    The iA institute (under the name insideARM, LLC) is a certified woman-owned and woman-controlled business (WBE) by NWBOC. We are a team of talented, awesome women and men! NWBOC is the first national certifier of WBEs and provides national certification for women and veteran-owned companies. Certification ensures that a private, for-profit company is truly owned and controlled by a woman and/or veteran.


    Publishing since 2000, insideARM.com has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics. Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.



    We know how complicated and time-consuming it can be to follow constantly shifting compliance rules. Don’t let difficult research projects slow you or your company down. Use iA Research Assistant, the brand-new custom compliance research service from insideARM.



    The Consumer Relations Consortium (CRC) is a membership group for forward-thinking creditors, technology providers, and larger collection agencies. The CRC has two primary areas of focus: regulation and innovation. We engage within the group and externally -- with regulators, consumer groups and other stakeholders -- to produce common sense legal, process and technology solutions that benefit consumers, creditors and servicers.


    An important hallmark of the CRC is that the group is small enough to remain nimble and creative, yet large enough to be impactful and representative of the industry.



    Since 2008, insideARM has sponsored the Best Places to Work in Collections program. "Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.


    What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.




    The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first party" work, including customer care, collections, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first (and only) event devoted exclusively to the issues for both sides in the First Party environment. The Summit addresses the changing nature of creditor responsibilities, and the evolving relationship between clients and service providers.


    The 5th annual First Party Summit will take place in June 17-19, 2019, at the Loews Vanderbilt in Nashville, TN.



    Women in Consumer Finance is for professional women at ALL levels. If you work in any role at a lender, creditor, collection agency, law firm, technology or service provider, regulator, or consumer advocacy group, this event is for you. This is not a conference about compliance or best practices. It's about women, about the common professional challenges we face, and about how to tell our own career story. It's about all of these things, within the context of our industry, so we can build our network and enjoy the kind of professional development we all could use, no matter how experienced we are.


    The 2nd annual Women in Consumer Finance conference will take place December 11-13, 2019, at the Westin Kierland Resort in Scottsdale, Arizona.




    The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.


    The Forum matches approximately 25 credit grantors with 25 agencies and technology providers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is perhaps the most effective and useful two days participants have ever spent outside of the office.


    The One-to-One Forum is on hiatus for 2019.


    Learn more - creditors

    Learn more - agencies and technology providers


    insideARM & the Compliance Professionals Forum present a free annual virtual conference series covering the latest industry trends and critical topics for compliance, operations and training professionals. ARM-U is a multi-part webinar series that takes place over the course of a week, and is designed as an online classroom-like setting.


    ARM-U dates: 24-26 October 2019




    Bayo Adebonojo






    & Accounting



    Director of


    Stephanie Eidelman


    & CEO



    Vice President & Board Member







    Client & Membership Coordinator






    Grzechnik Neill

    General Counsel & Regulatory Editor



    Chief of Content

    & Industry Intelligence

    Aaron Steinberg



    Consumer Relations Consortium

    Stephanie Eidelman



    Amy Perkins


    Compliance Professionals Forum

    Mike Bevel



    Katie Grzechnik Neill


    Sponsorships & Marketing

    Aaron Steinberg



    Karen Bertrand


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