It's about the quality of the conversation
The iA Institute is a provider of specialized information to the complex debt industry. Our efforts inform, teach, and bring a variety of stakeholders to the table to address industry challenges and build a culture of compliance.
The business of debt is complex
Debt is prevalent within many industries, including healthcare, credit card, utility, telecom, student loan, and all levels of government, just to name a few. The recovery of debt is governed both federal and state law, with many regulators having rule making, supervisory, and enforcement authority. The industry is not a popular one; whether justified or not, nobody wants to be on the receiving end of a debt collector's call. Yet the existence of the collection function is critical to the health of the nation's economic engine.
Our websites, publications, conferences, and peer groups provide deep and actionable insight into the challenges of managing past due accounts and maintaining compliance on a daily basis.
Publishing since 2000, insideARM.com has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.
Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics.
Our guides, reports, and webinars produced throughout the year offer actionable training and insight to professionals across the spectrum of the debt industry.
Because of our significant audience of engaged readers, insideARM.com provides the most credible platform for service providers to reach potential clients.
The Compliance Professionals Forum (CPF) is a membership organization that helps compliance professionals navigate the complex and fast changing world of regulatory oversight. If you have responsibility for compliance related to communicating with consumers about a debt, the CPF is your compass.
CPF offers peer groups, peer-reviewed articles, reports, checklists & model documents, 'Ask the Expert' opinions, webinars, and in-person best practice events designed to educate and support those who are brand new to the compliance field, as well as those who are seasoned professionals.
*We employ a unique editorial review process to help fulfill our commitment to provide the deepest and most practical insight possible about compliance topics.
Bringing stakeholders to the table for in-depth and candid conversation
April 21-22, 2016 - Washington, DC
The Larger Market Participant Summit caters to the unique interests of the larger firms with unparalleled peer networking, best practice discussion, and panels focused on the latest issues that keep these executives up at night.
Now in its fouth year, this annual Washington, D.C. event was created to offer senior executives of large collection firms a forum for in-depth discussion about common challenges which could lead to action.
The event is held without an exhibit hall, allowing attendees to focus purely on peer engagement.
October 17-19, 2016 - Eaglewood Resort & Spa, Itasca, IL (just outside Chicago)
The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first-party" work, including colllections, customer care, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first event devoted exclusively to the issues for both sides in the First Party environment.
The CFPB has sent signals throughout the past two years that First Party collection activity will be subject to greater CFPB supervision. What will be the “Rules of the Game” going forward? Will First Party collection activity require additional notices to consumers? If so, what, when and how frequent? Will any CFPB additional scrutiny encourage or discourage more outsourcing? If so, how? Will the CFPB provide guidance beyond the FTC discussion in the 2000 DeMayo opinion letter? If so, what might that entail? The Summit also covers contractual, operational, technology and human resource issues that are unique to the outsourcing environment.
Client & Membership Coordinator