• Where ARM professionals turn



    We facilitate high quality information exchange

    The iA institute is a media company that specializes in providing context, insight, and practical information to the complex debt industry. Industry professionals turn to us with the day-to-day questions and challenges that aren't covered in training.


    Thousands know us for our news, which we publish four days/week (we give you Fridays to catch up) and to which we add our signature perspective. But beyond the news, iA institute initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to build a culture of compliance, to address industry challenges, and to make profitable connections.

    The business of debt is complex

    Debt is prevalent within many industries, including healthcare, credit card, utility, telecom, student loan, and all levels of government, just to name a few. The recovery of debt is governed both federal and state law, with many regulators having rule making, supervisory, and enforcement authority. Laws are outdated, complex, and in some cases, in conflict with each other. The industry is not a popular one; whether justified or not, nobody wants to be on the receiving end of a debt collector's call. Yet the existence of the collection function is critical to the health of the nation's economic engine.

    Businesses need actionable insight

    Our websites, publications, conferences, and peer groups provide deep and actionable insight into the challenges of managing past due accounts and maintaining compliance on a daily basis.

    We are a certified Woman Owned Business


    Publishing since 2000, insideARM.com has amassed the accounts receivable management (ARM) industry’s most engaged audience of executives within collection agencies and law firms, debt buyers, creditors, suppliers of technology and services, regulators, investors, and other interested parties.


    Our free e-newsletter, the ARM insider, is the industry’s “must-read” daily publication, providing news, trends, and perspective on compliance, regulation, executive changes, company news, and other critical topics.


    Because of our significant audience of engaged readers, insideARM provides the most credible platform for service providers to reach potential clients.



    The Compliance Professionals Forum (CPF) is a membership organization that allows you to compare your practices to your peers, and get practical advice for compliance "grey" areas.


    Wondering how others handle specific compliance issues? Our benchmark reports, peer groups, guides, and tools let you see where you stand.



    Since 2008, insideARM has sponsored the Best Places to Work in Collections program. In 2017 we expanded the scope of eligibility and changed the name to Best Call Centers to Work For. The program now celebrates excellence among call center work environments in care, collections, and outsourcing.


    "Best Places" winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.


    What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you can improve. You’d pay thousands to do this on your own. And if you save just one employee from turnover, you'll pay for the report many times over.



    The Consumer Relations Consortium (CRC) is a group of more than 30 Larger Market Participants (LMP) in the debt collection industry who proactively engage with regulators and consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors.


    The CRC was formed in 2013 by a group of industry executives who believed that a reasonable and knowledgeable voice was needed to address both issues and solutions in the collection industry. We firmly believed then, and even more so today, that communication – “relations” – is the key to respectful resolution of a consumer’s financial situation.


    Beginning in 2017, there is also a CRC-Creditors group which operates both in conjunction with and separate from the CRC-Agencies group.




    It has become clear from rule making proposals from the CFPB, FCC and various state regulatory bodies that advancements in technology and creative solutions to old issues are going to be essential to the success of all industry organizations (whether creditor, agency, law firm, or debt buyer). In response, the iA Institute has created a formal Innovation Council.


    The Council operates in conjunction with the Consumer Relations Consortium. All CRC members are automatically part of the group, which also includes selected technology and professional service organizations that bring the right level of participation, thought leadership, and innovative approach.




    The First Party Summit is a round table event for creditors and agencies about the unique challenges of "first-party" work, including customer care, collections, and outsourcing. While the subject may have been addressed in a single session at prior industry conferences, this is the first (and only) event devoted exclusively to the issues for both sides in the First Party environment.


    The CFPB has sent signals throughout the past two years that First Party collection activity will be subject to CFPB rules and supervision. The Summit addresses the changing nature of creditor responsibilities, and the evolving relationship between clients and service providers.


    The third annual First Party Summit is June 5-7, 2017 in Frisco, Texas.



    The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event.


    The Forum matches approximately 25 credit grantors with 25 agencies and technology providers based on mutual interest and suitability. Meetings occur in a quiet, professional, closed-door environment. What results is perhaps the most effective and useful two days participants have ever spent outside of the office.


    The 3rd annual Forum will take place July 9-11, 2018, in the Dallas, Texas area.


    Learn more - creditors

    Learn more - agencies and technology providers


    insideARM & the Compliance Professionals Forum present an annual two-semester virtual conference series. Compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of 4 days, and is designed as an online classroom-like setting.





    Stephanie Eidelman


    Aaron Steinberg




    Director of Education



    VP Special Projects



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    Berta Alicia Bustamante

    Contributing Editor



    Client & Membership Coordinator



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